GENERAL TERMS AND CONDITIONS OF BUSINESS

1 Contract drafting

The conclusion of contracts between the customer and VOSS+PARTNER Institute for Further Education and Trainer Training GmbH,
hereinafter referred to as VOSS+PARTNER, about services to be provided by both parties as well as changes and/or additions thereto
require the written form.

2Services from VOSS+PARTNER

2.1 VOSS+PARTNER provides its services through employees and/or freelancers.

2.2 The scope, form and topic of the consulting and/or training services are specified in the respective contract between the client
and VOSS+PARTNER.

2.3 An individual assessment of participants contradicts the professional ethics of VOSS+PARTNER and does not take place.

3Fees and costs

3.1 The first contact with VOSS+PARTNER is free of charge. Presentations are billed.

3.2 Each day started is used for meetings, analyses, training preparations and other tasks that are carried out together with the
A fee is agreed upon for customers or third parties.

3.3 A daily fee is agreed for seminars.

3.4 Additionally, the use of special services, assistant trainers, trainer material, participant documents,
special media, etc

3.5 Special fee agreements are made for seminars on weekends and/or public holidays.

3.6 Travel and accommodation costs are calculated separately. When traveling by plane it is economy class, when traveling by train it is 1st class
billed.

3.7 All prices are exclusive of statutory VAT.

3.7.1

3.8

3.9

4Rights/Confidentiality

4.1 The customer acknowledges VOSS+PARTNER's copyright to the works created by them (training documents, concepts, etc.).
Any reproduction and/or distribution of the aforementioned works as well as recordings on audio or video tapes or similar
Media requires the prior written consent of VOSS+PARTNER.

4.2 Should parts of the training concept or the training concept as a whole be transferred to the customer's trainer as part of a license transfer
are transferred, VOSS+PARTNER is to give the order for training and coordination in order to ensure compliance with the
to achieve conceptual and didactic requirements.

4.3 VOSS+PARTNER is committed to maintaining the confidentiality of all business-relevant processes resulting from the collaboration with
have become known to the customer.

5 resignation

5.1 Can an appointment for the provision of the service by VOSS+PARTNER be made due to force majeure, illness, accident or other reasons?
If circumstances beyond VOSS+PARTNER's control are not met, VOSS+PARTNER is to the exclusion of any and all
Obligations to pay damages entitle the customer to carry out the services on a new date to be agreed upon.

5.2 In the event of withdrawal by the customer, the following applies: The cancellation must be made in writing. Cancellation takes place at least 28
Calendar days before the appointment, there are no costs. If you cancel later, the agreed fee will be added
expenses incurred. If a replacement appointment is made within the following 6 months, we will reimburse 50% of the fee
cancellation costs incurred.

5.3 We reserve the right to cancel VOSS+PARTNER events due to insufficient demand or number of participants (up to 10 days at the latest
the planned event date – 3 days for online events). Participation fees you have already paid
will of course be refunded to you. Further liability and damage claims that do not relate to the violation of
Affecting life, body or health are excluded unless there is intent or gross negligence on our part. Please
Please also note this for hotel rooms and flight or train tickets you have booked.

6 Terms and Conditions

6.1 The customer informs VOSS+PARTNER before and during the agreed training measures about all circumstances that may affect the
Preparation and execution of the order are important. A responsible contact person is named by the customer.

6.2 Should individual provisions of the contract concluded between the parties or these general terms and conditions
If the terms and conditions are or become ineffective, this will not affect the effectiveness of the remaining conditions. The parties will
then implement the conditions with an effective replacement regulation that follows the one with the omitted provision
corresponds to the purpose.

6.3 German law applies exclusively to these conditions and their implementation.

6.4 Place of jurisdiction for all claims arising from the contracts and these conditions related to these terms and conditions
is Hamburg.